Responsible Gaming at taka30 — Play Safe, Stay in Control

taka30 was built for Bangladeshi players who love cricket betting, live casino, slots, and fishing games. We understand that gambling is a form of entertainment — and like all entertainment, it should be enjoyable, affordable, and entirely voluntary. Our responsible gaming policy exists to ensure it stays that way for every single player on our platform.

We recognise that for a small number of people, gambling can shift from a leisure activity into something that feels compulsive or uncontrollable. This is a real risk that taka30 takes seriously. That is why we have invested in building one of the most comprehensive responsible gaming frameworks available to Bangladeshi online casino players — not because we are required to, but because we believe it is the right way to operate.

Our commitment is threefold: prevention through player education and account tools, detection through responsible gaming monitoring of account patterns, and intervention through proactive outreach and referral to professional support organisations when we identify a player who may be struggling. These three pillars are embedded in how our platform is designed, how our support team is trained, and how we evaluate our own performance.

taka30 does not market aggressively to players who have self-excluded or requested a cooling-off period. Marketing communications to such players are blocked permanently. We do not use manipulative design patterns — such as hidden loss indicators, misleading near-miss animations, or artificially inflated win sounds — that are known to encourage problem gambling behaviour. What you see on taka30 is straightforward: your balance, your bet, your result.

taka30 operates an absolute minimum age policy of 18 years. No person under the age of 18 may open an account, deposit funds, or participate in any game or betting activity on taka30.net. This policy applies uniformly to all players in Bangladesh, regardless of location, device, or payment method used.

How We Verify Age: During the account registration process, all players are required to submit a valid government-issued identity document. Accepted documents include the Bangladesh National Identity Card (NID), a valid passport, or a birth certificate accompanied by supporting identification. Our KYC (Know Your Customer) team reviews submitted documents within 24 hours. Accounts that fail age verification are suspended immediately and any deposited funds are returned to the original payment source.

Random Age Verification Checks: In addition to registration-time verification, taka30 conducts random re-verification checks on existing accounts, particularly where account behaviour suggests the account may be accessed by a person other than the registered holder. Players selected for re-verification will be temporarily restricted from withdrawals until verification is complete.

Protecting Young People: If you share a device with household members — including younger siblings, children, or other family members — taka30 strongly recommends that you keep your account credentials private and log out of your account when stepping away from your device. Password-protecting your device adds an additional layer of protection.

taka30 provides every registered player with a set of account management tools designed to help you stay in control of your gambling activity. All tools are available free of charge from within your account settings and take effect immediately upon activation.

To access any of these tools, log in to your taka30 account, navigate to Account Settings, and select the Responsible Gaming tab. All settings are self-service and take effect in real time. If you need assistance configuring any tool, our 24/7 live chat support team is ready to help.

Self-exclusion is the most powerful responsible gaming tool available on taka30. It allows you to completely block access to your account for a defined period — or permanently — if you feel that gambling has become a problem or if you simply want to stop for any reason. Self-exclusion is irreversible for its duration and cannot be lifted early, even upon request.

Available Self-Exclusion Periods:

• 6 months
• 1 year
• 2 years
• 5 years
• Permanent (indefinite — account closure with no reactivation option)

How to Self-Exclude on taka30:

1. 1
   Log in to your taka30 account Access taka30.net on any device and sign in to your registered account using your mobile number and password.
2. 2
   Go to Account Settings → Responsible Gaming From the account menu (top right), select Settings, then navigate to the Responsible Gaming section.
3. 3
   Select Self-Exclusion and choose your period Choose how long you wish to exclude yourself. Read the confirmation notice carefully — you will not be able to access your account during this period under any circumstances.
4. 4
   Confirm your decision Enter your account password to confirm. Self-exclusion takes effect immediately. You will be logged out of all active sessions on all devices.
5. 5
   Receive confirmation via SMS A confirmation message will be sent to your registered Bangladesh mobile number confirming that self-exclusion is active and stating the date on which it expires (or confirming permanent closure).

Alternative Method — Contact Support: If you are unable to access your account settings (for example, if you have forgotten your password), you may request self-exclusion by contacting our live chat support team directly. Provide your registered mobile number and we will action the exclusion immediately on your behalf. You do not need to be logged in to request self-exclusion via support.

Problem gambling can affect anyone — regardless of income, profession, age, or how long they have been gambling. It often develops gradually and can be difficult to recognise in yourself. The following warning signs are commonly associated with gambling that has become problematic. If several of these apply to you, we strongly encourage you to use taka30's self-exclusion tool and seek professional support.

The following questions are adapted from widely used problem gambling screening tools. Answer each question honestly. If you answer "Yes" to three or more of these questions, consider using taka30's self-exclusion or cooling-off tools and speaking with a professional counsellor.

If you or someone close to you — a family member, colleague, or friend in Bangladesh — is struggling with gambling, professional support is available. taka30 encourages any player who feels at risk to reach out to the following types of organisations, in addition to using the in-platform tools described on this page.

Types of Support Available:

• Mental Health Counselling: Licensed mental health professionals in Bangladesh can provide confidential, non-judgemental counselling for gambling-related issues. Counselling may be available in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, and Mymensingh through public hospitals and private clinics.
• Telephone and Online Support Lines: Several national mental health helplines in Bangladesh offer free, confidential telephone counselling available in Bangladesh Standard Time (BST, UTC+6). A healthcare professional or general practitioner can refer you to an appropriate service.
• Community and Family Support: Imam-led community counselling, family mediation services, and peer support groups are available in many communities across Bangladesh and can be an important complement to professional services for those dealing with gambling-related difficulties.
• Gamblers Anonymous-style Groups: Peer-led self-help programmes modelled on the Gamblers Anonymous 12-step framework are increasingly available in major Bangladeshi cities. These groups provide a supportive community of people with shared experiences. Ask a healthcare provider for a local referral.
• Financial Counselling: If gambling has caused financial difficulty, a certified financial counsellor can help you develop a structured plan for managing debt, negotiating with creditors, and rebuilding financial stability. This is particularly important for players who have used bKash, Nagad, or bank accounts to fund gambling activity.

taka30 is not a counselling service and our support team is not a substitute for professional mental health or financial advice. However, we can provide information, activate protective tools on your account, and point you toward the right help immediately.

If you are concerned about your gambling, or if you would like help activating any of the responsible gaming tools described on this page, taka30's support team is available 24 hours a day, 7 days a week — including during Eid, public holidays, and BPL cricket season. You do not need to be in a crisis to reach out; we are here for any responsible gaming question, large or small.

For Players Who Have Self- Excluded: If you have self-excluded from taka30 and wish to inquire about your account balance or the status of your exclusion, you may contact support via email at support@taka30.net. We will respond within 24 hours. Please note that under no circumstances will taka30 reverse or shorten an active self-exclusion period — this policy exists solely to protect you.